PLANS AND PROTOCOLS

What We Are Doing

MARCH 15 UPDATE:

We are taking every precautionary step to protect the health and safety of our residents and associates. We are limiting visitors to residents’ immediate family members and their medical providers. In addition, we will be implementing a new screening tool that will include taking the temperatures of all visitors and associates who enter the community. No tours will be offered at any of our communities. If you had a tour planned, please use the virtual tour available on the community’s website. If you were planning to move into the community in the next few weeks, please contact the Executive Director. Thank you for your patience and understanding.


While we are not a “health care facility” (hospitals and skilled nursing facilities are), we have a preparedness plan and protocols in place for all viruses like this, including the flu and norovirus. The health and safety of our residents and our associates is always our top priority.

We know our associates play an important role in ensuring the safety and well-being of our residents, visitors and fellow associates. Our associates have been trained on respiratory illness, including infection control practices and monitoring for signs and symptoms of COVID-19.

Just as with any virus or infection, we follow guidelines established by the CDC, and state and local health departments. Below are steps we have asked our associates to take to help prevent COVID-19 from entering our communities:

  • Ensure hand hygiene, tissues and masks are readily available for our residents, their loved ones and our associates.
  • Increase frequency of cleaning and sanitizing our common areas to prevent the spread of germs.
  • Locate hand sanitizing pumps in all common areas.
  • Follow approved dishwashing techniques in our kitchens.
  • Ask residents who aren’t feeling well to stay in their apartments or go to the hospital for further medical evaluations.
  • If you notice a resident showing any of the following symptoms: fever, cough, difficulty breathing/shortness of breath, please notify your supervisor immediately.
  • Residents, volunteers and visitors have and will continue to be educated about the community’s respiratory hygiene/cough etiquette program, COVID-19 transmission prevention, and how to report signs and symptoms of COVID-19.
  • Our on-site resident care professionals, particularly in Assisted Living and Memory Care, are extensively trained to support our residents and monitor their health. At the earliest signs of two or more residents experiencing a similar illness and symptoms, we’ll enact extra infection control procedures, including limiting non-essential activities in the community and notifying families and visitors.


In addition, associates are asked to:

  • Wash hands regularly, especially when arriving to work, after interacting with residents, after using the restroom, and after personal activities such as eating.
  • Avoid touching eyes, nose and mouth with unwashed hands.
  • Stay home if sick or showing cold or flu-like symptoms, including fever, cough and/or difficulty breathing.
  • Please notify a supervisor or the executive director if they have traveled outside the United States within the past 14 days or have plans to in the future..

If you have any questions, please reach out to your community’s executive director by calling the community directly. Click here for the latest updates.